Frequently Asked Questions
Find answers to common questions regarding our luxury collections
Are all watches and fragrances authentic?
Every item in the Marc Gebauer collection is 100% authentic, curated personally by our experts, and comes with original documentation where applicable.
Can I view a watch in person before purchasing?
We offer private viewings at our boutiques by appointment only. Please contact our concierge team to schedule a session.
Do the watches come with a warranty?
Yes, all timepieces are covered by either the remaining manufacturer's warranty or our own 24-month Marc Gebauer guarantee.
How are high-value items shipped?
High-value orders are shipped via specialized, fully insured armored couriers to ensure maximum security and discretion.
Do you accept trade-ins for luxury watches?
We do consider trades for select high-end timepieces. Please use our 'Sell' form to submit your watch details for evaluation.
Are your fragrances original formulations?
Yes, we specialize in niche perfumery, offering only original, high-concentration formulations from the world's most prestigious houses.